Natural Gas Customers Urged to Observe Severe Weather Tips


JACKSON, Miss. (Feb. 14, 2020) – Atmos Energy urges residents who experience severe weather to take steps that help ensure personal safety.

Natural gas customers are reminded never to turn off natural gas during severe weather, even if evacuations are issued. If you suspect a natural gas leak or think you smell natural gas inside the home or neighborhood, act fast! Leave the area immediately and from a safe distance call 911 and the Atmos Energy Emergency Number at 1-866-322-8667.

Atmos Energy wants you and your family to be safe in any situation. Whether it's a tornado, flooding, or other severe weather event, please observe these tips to stay safe:

During a natural disaster or severe weather event DO NOT turn off natural gas, even if evacuations are issued.

If you smell gas, immediately leave the affected area and from a safe distance call 911 or Atmos Energy’s 24-hour emergency response line at 1-866-322-8667. 

NEVER try to find the source of a gas leak.

DO NOT use a mobile phone or anything that might cause a spark, such as a generator.

If flooding occurs at a residence or business and the gas appliances are under water, do not try to operate the appliances. Instead, contact Atmos Energy or a qualified service professional to conduct a safety inspection.

If a natural gas meter is damaged or a gas line is exposed, immediately leave the area and call the Atmos Energy 24-hour emergency response line at 1-866-322-8667.

Know where your natural gas meter is located. Make sure it’s visible and free of trash and debris. Mechanical equipment used to clean up after a storm may damage the meter if it is hidden.

Natural gas distribution pipelines are mostly underground but can be damaged by uprooted trees and shifted foundations. After a storm, call 811 to have the location of underground utility lines marked, as gas service lines could become tangled.

Atmos Energy customers experiencing a natural gas outage or service interruption should contact the company's customer service number at 1-888-286-6700.  Customers will be restored as quickly as possible once the area is deemed safe.

About Atmos Energy

Atmos Energy Corporation, headquartered in Dallas, is the country's largest, fully-regulated, natural-gas-only distributor, serving over three million natural gas distribution customers in over 1,400 communities in eight states from the Blue Ridge Mountains in the East to the Rocky Mountains in the West. Atmos Energy also manages company-owned natural gas pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas. For more information, visit Atmos Energy can also be accessed through social media platforms such as Facebook, Twitter, Instagram, and YouTube