DALLAS (March 24, 2020) – Atmos Energy has a proven track record of maintaining safe and reliable natural gas service under many adverse conditions. This current COVID-19 pandemic will be no different. During these unprecedented times, we want to assure you our focus remains the same: the safety of our 4,800 employees, our more than 3 million customers, and the 1,400 communities we proudly serve.
Atmos Energy employees and contractors will continue to maintain and operate critical natural gas infrastructure while our nation responds to the pandemic. We will perform these essential services in compliance with social distancing guidelines so that we limit the spread of COVID-19 to ensure the safety of our employees, customers, and communities.
If necessary, we have plans in place to suspend all non-emergency work to maintain the health and safety of our employees, customers, and communities.
Actions We’re Taking:
Our employees who work in the community are practicing physical distancing to slow the spread; during this time, you’ll see us staying six feet or more away from others as we work.
Employees are taking prevention measures recommended by the Center for Disease Control and Prevention (CDC) and those who can are working from home.
To do our part to slow the spread, we have screening protocols in place so that we can stop some types of work and safely limit when service technicians will be in your home or business.
We have temporarily suspended natural gas disconnections for non-payment. If you are experiencing financial hardship, we have protocols and services available to help you, including ongoing support programs such as Sharing the Warmth and Budget Billing.
The situation is evolving but our commitment remains the same: safely and reliably delivering natural gas service. Customers with any questions are encouraged to please call us at 888.286.6700. Atmos Energy stands ready to safely serve our customers and take the necessary actions to protect our employees and our communities.
About Atmos Energy
Atmos Energy Corporation is the nation’s largest fully regulated, natural gas-only distributor of safe, clean, efficient and affordable energy. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and our infrastructure while continuing to invest in safety, innovation, environmental sustainability and our communities. An S&P 500 company headquartered in Dallas, Atmos Energy serves more than 3 million distribution customers in over 1,400 communities across eight states and manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas. Find us online at http://www.atmosenergy.com, Facebook, Twitter, Instagram and YouTube.